Maintenance.
Air conditioning, faucet, hair dryer, assorted breakdowns. Each request reaches the maintenance desk with its full context.
Hotels · Campsites · Residences · Resorts
The guardian angel of your guests, day and night.
Guests report in two taps. Teams step in with full context. No download, no installation — one URL, that's it.
Two interactions. That's all.
The web app is designed to simplify communication between guests and staff. In just two interactions, guests report a comfort issue, request an intervention or reach the team. No download. No installation.
Housekeeping.
Linens, cleaning, consumables. The housekeeping manager is notified live, organizes the teams, and confirms hand-off in a single move.
Concierge.
Information requests, reservations, add-on services. The front desk never misses a single request again.
Safety.
Security, disturbance, health. Real-time geolocation across the building, the floor, the mobile home. The on-call team arrives with the right information.
Categories customizable per property.
One QR code. Every piece of equipment speaks for itself.
The guest scans. The context is already there.
Every piece of equipment in the property gets a unique QR code. When a guest scans it, their request is automatically linked to the item concerned — air conditioner, faucet, hair dryer, or a simple need for consumables.
No more "something's broken in the bathroom, I'm not sure where." The team knows exactly what and where, from the very first second.
After front-desk hours? The QR becomes the concierge.
The service never truly closes.
When the front desk closes, the service doesn't stop. The same QR code, scanned after hours, connects the guest to the on-call staff member.
A clear, immediate lifeline, without picking up the phone. The guest keeps the feeling of a continuous service, and the on-call staff keeps a written record of every exchange.
Safety — the edge for large resorts.
Any report, anywhere, geolocated.
The safety features let any guest report a security issue, a disturbance or a health situation. Real-time geolocation directs the on-call teams to the building, the area, the mobile home — with no time lost.
A decisive advantage for large hotel resorts and sprawling campsites, where "it's near building B, behind the pool" word-of-mouth no longer cuts it.
The dashboard. Centralized. Filterable. Smart.
No request slips through. Every ticket carries its full context and routes automatically to the right department.
Clear ticketing.
Category, reason, equipment, room or area: every ticket carries its full context from the moment it opens. Powerful filters and time saved for the supervisor.
Automatic routing.
Cleaning → housekeeping. Technical → maintenance. Safety → on-call. The right ticket to the right person, with no middleman.
Real-time notifications.
Instant push to the right roles. No request waits, none gets lost in an inbox or on a stray sheet of paper.
Every piece of equipment, its own maintenance logbook.
Anticipate breakdowns before they affect the guest.
For each tracked piece of equipment, My Angels generates a digital maintenance logbook. Every past intervention, replaced part and assigned technician is archived.
A solid foundation to plan preventive maintenance and anticipate breakdowns — rather than suffer them when it's too late.
Mobile, tablet, computer. A URL. That's it.
The dashboard is accessible through a simple web page, installable on mobile, tablet or computer. No additional infrastructure to integrate into the property.
Front-desk smartphone.
Instant push notifications, a two-tap reply. The concierge keeps an ear on everything, even on the move.
Housekeeping tablet.
A clear view of cleaning tickets, quick assignment to the day's teams. Touch-friendly, built for carts.
Maintenance station.
The workshop screen shows open tickets, the history logbook, the parts on order. Everything at hand.
What our hospitality clients measure.
Frequently asked questions.
How does My Angels handle my guests' personal data (GDPR)?
Your guests' privacy is at the heart of our design. All data is hosted in France on sovereign infrastructure, and encrypted both in transit and at rest. Your guests don't even need to create an account or provide any identity to scan a QR code and send a request: anonymity is the default rule. The retention period, meanwhile, remains fully configurable to your property and your obligations. To go further, our privacy policy details all processing in full transparency.
Is the app multilingual for my international guests?
Absolutely — and it's essential to welcome an international clientele in the best conditions. The interface automatically detects each guest's browser language and displays in their language, with no action on their part. French, English, Spanish, German and Italian are supported as standard, and we can add other languages on request depending on your clientele. Your guests feel understood and cared for, wherever they come from.
How does 24/7 on-call work?
It's one of the great strengths of My Angels for properties open around the clock. You freely define your front-desk hours; outside those windows, requests are automatically routed to the on-call person of the moment, according to a schedule you configure at your own pace. The built-in chat stays active at all times: your guest talks live with the on-call staff, without picking up a phone or waiting for the front desk to reopen. The service never truly stops.
Is the maintenance logbook exportable for my quality auditor?
Yes, and it's a real time-saver during your audits. Each piece of equipment has a logbook exportable as a PDF, retracing the full history of interventions: replaced parts, technicians mobilized, intervention durations. A global CSV export is also available for your in-depth analysis. The formats are designed to fit the main hotel quality-audit tools, so you can present rigorous, documented tracking to your auditor without tedious preparation.
See what My Angels changes inside a property.
A guided demo on real-world scenarios — hotel, campsite, residence or resort. The My Angels team supports you from deployment to team onboarding.